Why the Manufacturer Won’t Just Replace the Car
Many people ask the question why they cannot just get the manufacturer to just replace the vehicle. This would seem like the easy fix and it only seems fair.
However, this will never happen with any vehicle and it isn‟t that simple.
All of the manufacturers of motor vehicles have hotlines, customer service departments, and quality care divisions that are set up to respond to complaints.
The warranty of a vehicle is usually stated inside of the owner‟s manual and the proper way to complain. Consumers are directed to call these departments if they cannot resolve their issues through the dealer.
The problem is that these departments are not really designed to help a customer but to pacify them. When a consumer mentions the word „lemon‟, all attempts at pacification are ceased.
It is also common for customer service departments to be instructed to tell you that they will resolve the issue with the dealer and be in contact with you. They might promise to be in contact through email or tell you to send an email to your factory representative. The manufacturer will try to sound as convincing as possible, again to pacify you.
There are select cases where a manufacturer will actually agree to replace the vehicle or give a refund. They will misquote the legal obligation and leave the buyer with fees of thousands of dollars in mileage, taxes and other fees they have no right to demand from the buyer.
No comments:
Post a Comment